Privacy policy, cookies & GDPR
Compagnie Hydrotechnique respects the privacy of its customers and their personal data. In the interests of transparency towards our customers, the following data protection policy describes how Compagnie Hydrotechnique uses your personal information, the data collected about you and your rights concerning the use of your personal data by us.
The data protection policy located below applies to all the data of prospects and customers of our company (consumers, professionals and individuals) that the Compagnie Hydrotechnique team is likely to process.
Data protection policy.
Data is defined as "of a personal nature" from the moment it concerns natural persons identified directly or indirectly.
User information collected via the site www.compagnie-hydrotechnique.com (hereinafter referred to as "the Site") such as in particular the URL of the links through which the user accessed the Site, the supplier access of the user, the Internet Protocol (IP) address of the user, the coordinates and the name of the user, etc., are intended to be processed by the Compagnie Hydrotechnique, responsible for processing, for needs of navigation on the site, for any request for information, and if necessary for the delivery of certain services of the Company Hydrotechnique Company. This processing is based on the legitimate interest of Compagnie Hydrotechnique in the context of managing its relationships with customers and prospects.
Information marked with an asterisk in the forms is required to process user requests. If they are not provided, a request cannot be taken into account. Compagnie Hydrotechnique collects your last name, first name, postal address, e-mail address, password, telephone number, navigation data, order history, products consulted, information concerning your order tracking and telephone conversations ...
We process the data collected in order to:
- Customer relationship management by phone, e-mail.
- Sending targeted commercial offers by e-mail and on social networks.
The data are only communicated internally within Compagnie Hydrotechnique to the customer service, the technical service, the marketing / e-commerce service and the accounting service.
Compagnie Hydrotechnique will NEVER transmit your information (e-mail, telephone, address, etc.) to advertising companies in any form whatsoever.
The data is accessible to the subcontractors of Compagnie Hydrotechnique (in particular for the purposes of website hosting maintenance). Subcontractors act according to the instructions of Compagnie Hydrotechnique, and are required to implement appropriate protection measures for this personal data.
The user's personal data will be kept as much as possible:
> For a period of 3 years from their collection in the absence of a contract;
> In the event of the conclusion of a contract or an order, if applicable throughout the contractual period, then kept in intermediate archives for a period corresponding to the possible warranty period to which is added the applicable legal limitation period (5 years in most cases).
> For a period of 13 months from their implementation / creation in the case of cookies.
In accordance with the applicable regulations on the protection of personal data, the user has:
> a right of access, rectification and portability of information concerning him;
> a right of limitation, erasure and opposition for legitimate reasons to the processing of their data;
> the possibility of transmitting directives to the Société Compagnie Hydrotechnique in order to organize the fate of data concerning him (conservation, erasure, communication to a third party, etc.) in the event of death;
The user can exercise these rights by writing to the following email address: contact@compagnie-hydrotechnique.com or by post.
However, the user is warned that his opposition to processing may, in practice and depending on the case, have an impact or make it impossible to take into account a request for information, for the use of the services offered on the Site.
The user also has a right of appeal to a national supervisory authority such as the National Commission for Computing and Liberties in the event of violation of the applicable regulations on the protection of personal data and in particular of European Regulation No. 2016-679.
Compagnie Hydrotechnique may need to contact you by e-mail to send you your invoice, to follow up on your order, to follow up on your after-sales service request, to follow up on a request for an estimate, to submit a customer opinion following the purchase of one of our products or the realization of a service on your boat, to carry out a satisfaction survey among our customers.
You have the possibility to subscribe to the Compagnie Hydrotechnique newsletter. You can revoke your consent at any time and in the future.
When purchasing from our online store, you are required to enter your e-mail address. Once a Compagnie Hydrotechnique customer, you will receive commercial offers and our news by e-mail. You can oppose this use immediately by indicating it when your data is collected or later by exercising the rights conferred on you by the Data Protection Regulation.
Cookies policy.
When consulting the site www.compagnie-hydrotechnique.com (hereinafter referred to as “the Site”), certain information relating to your browsing may be saved in “cookie” files installed on your terminal (computer, tablet , mobile phone or any other device optimized for the Internet).
These cookies are intended to facilitate your navigation on this Site and for audience measurement reasons.
Some cookies also allow you to interact with the social modules on the Site (Facebook, Twitter, etc.) and allow us to provide you with personalized offers, tailored to your preferences.
This article helps you understand what a cookie is, what its role is, and how to configure how it works.
Managing your Cookies.
You can control and manage the installation of these cookies on your terminal by configuring your browser software.
Thus it is possible to configure your browser to accept or reject all cookies either systematically or according to their issuer. You can also choose to be automatically informed when a cookie is saved on your terminal.
Finally, and to benefit from greater control over the management of cookies, you can configure your browser software so that the acceptance or rejection of cookies is offered to you from time to time, before a cookie is likely to be '' be placed on your hard drive by the server of the site you are visiting.
It is therefore advisable to configure your browser settings to your liking.
In order to manage cookies as closely as possible to your expectations, we invite you to configure your browser taking into account the purpose of cookies. Below you will find more detailed information on how to make this setting for the most commonly used browsers:
> Microsoft Edge - https://support.microsoft.com/help/4027947
> Microsoft Internet Explorer - http://support.microsoft.com/kb/278835
> Google Chrome - http://www.google.com/intl/fr/chrome/browser/features.html
> Mozilla Firefox - https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
> Apple Safari - http://support.apple.com/kb/PH5042
> Opera - http://www.opera.com/browser/tutorials/security/privacy/
You can also consult the "Help" menu of your browser to find out how to modify your settings relating to cookies. You can also deactivate cookies with a platform dedicated to the management of cookies. The Youronlinechoices site (YourOnlineChoices.eu) offered by digital advertising professionals allows you to refuse behavioral advertising.
Any setting made on your terminal in this regard may result in a modification or degradation of your internet browsing as well as in particular your conditions of access to certain services of the Site requiring the use of Cookies. In case of difficulty, you can change your cookie preferences at any time and go back.